If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
Shipping usually takes 2-6 business days and is always trackable via PostNord or UPS.
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Payment Methods
Available payment methods include VISA, MasterCard, Google Pay, Apple Pay, and QLIRO.
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Customer Support
If you need support email us at info@pouchdaddy.com
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FAQ’s
For answers to the most frequently asked questions, visit this page.
GLITCH Cool Ice Nicotine Pouches – Strong Menthol Kick in a Modern White Snus Format
GLITCH Cool Ice delivers a crisp, icy menthol burst crafted for users who want clean, powerful freshness in a nicotine-only pouch. With a strong 16mg/g nicotine content and 12.8 mg nicotine per pouch, these slim portions offer an energizing hit while staying tobacco free, clean, and discreet.
Produced by Pouchpoint in NGP Europe's state-of-the-art Danish facilities – the same manufacturer behind Killa and Pablo – GLITCH is known for its bold flavor accuracy, premium quality and innovative approach to nicotine pouches.
Flavor & Strength
Cool Ice opens with an immediate blast of cold menthol and a smooth cooling layer that builds gradually, creating a refreshing and invigorating experience. The 16mg/g strength ensures a steady, satisfying release ideal for users who enjoy strong mint snus alternatives.
Format & Portions
Crafted in a slim all-white format, these pouches fit comfortably under the lip and deliver low-drip performance. Each can contains 20 nicotine pouches with a total pouch content of 16 g, offering long-lasting freshness and consistent quality throughout the day.
Product Details:
- Flavor: Cool Ice / Icy Menthol
- Nicotine per pouch: 12.8 mg
- Strength: Strong (16 mg/g)
- Format: Slim, all-white
- Pouches per can: 20
- Total content: 16 g
- Type: Tobacco-free nicotine pouches / white snus
GLITCH Cool Ice pouches is the ideal choice for users who want an intense, cooling menthol kick paired with premium craftsmanship in every pouch.
See all our products from GLITCH Snus.
Key Features
Shipping
Shipping Options
Postnord/DPD (2-6 Business Days)
- Service: Fully trackable shipping.
- Delivery Time: 2-6 business days from the day the package leaves our warehouse.
- Note: Orders placed on Saturdays or Sundays will leave our warehouse on the next business day.
UPS Standard (2-6 Business Days)
- Service: Fully trackable shipping.
- Delivery Time: 2-6 business days from the day the package leaves our warehouse.
- Note: Orders placed on Saturdays or Sundays will leave our warehouse on the next business day.
UPS Express Saver
- Delivery Time:Within Europe: 1-2 business days. Outside Europe: 1-3 business days.
- Features: Fully trackable with a reference number.
- Note: For certain countries, this is the only shipping option available. The availability will be shown at checkout.
Postnord Tracked Letter (6-10 Business Days)
- Availability: This option is available exclusively for shipments outside of the EU.
FAQs
Please read our FAQs page to find out more.
Tracking & Shipping
We ship to all countries listed on our Shipping page. If your country isn’t there, email us at info@pouchdaddy.com to check.
For the best tracking (especially outside the EU), use ParcelsApp, it updates faster and shows more detail than local sites.
Remember:
•Weekends don’t count as shipping days.
•We can’t change the address or pickup point once a parcel is in transit.
If your delivery seems delayed, just email us and we’ll contact the carrier for you.
The most common reason customers don’t receive tracking emails is simply a misspelled email address, so if you’re waiting for updates, that’s the first thing to double-check.
Dispatch & Customs
Orders ship within 24–48 hours (weekends excluded).
We pay VAT and nicotine tax, but local customs or import laws are outside our control. If you’re unsure about your country’s rules, email info@pouchdaddy.com, our 5-star support team will check it for you.
Order Changes & Damaged Products
Every order is shipped directly from our PouchDaddy HQ warehouse, over 1000 m² of temperature- and humidity-controlled space. Each batch is checked for freshness, and we test a can from every new delivery before adding it to our store.
If your package arrives damaged, or if there’s an issue with the products, please contact us within 14 days of receiving your order at info@pouchdaddy.com.
Wrong Email or Shipping Information
It happens to the best of us, don’t worry!
If you entered the wrong email, address, or shipping info, please reach out to info@pouchdaddy.com as soon as possible.
If your order hasn’t been shipped yet, we’ll update it right away. Just note: once a parcel is in transit, we can’t change the address.
Loyalty Points Program
You earn 1 point for every €1 spent on PouchDaddy.com. You can also collect bonus points through fun activities like reviews, social shares, or referring friends, check out the Loyalty Program page for all details.
You can redeem them directly at checkout for discounts. Make sure you’re logged into the same account you used when placing your orders to see your balance.
If you cancel or refund an order, the related points are removed, just email us and we’ll restore them manually if needed.